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Tuesday, April 23, 2019
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Fee Schedule:
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Mailing Address:

Visit or mail Questrade: Questrade, Inc., North American Centre, 5700 Yonge Street, Ground Floor, Toronto, ON M2M 4K2

Monday to Friday, 9:00 am to 5:00 pm ET

LIVE CHAT: CLICK HERE  (Monday to Friday, 8:00 am to 8:00 pm ET)


Contact Numbers:

NEW ACCOUNTS: Toll free within Canada: 1.888.298.4515; From the U.S.: 1.416.227.6615; Outside Canada and U.S. (001) 416.227.9876

FOREX TRADING: Toll free within Canada: 1.866.980.9591; From t

Company Overview:

Investing in Canada used to be expensive and intimidating, controlled by only a few financial institutions. That all changed when Questrade opened its doors in 1999. Founded on the idea that Canadians need a company that truly cares about their financial success and security, Questrade ushered in an era of low fees and even lower commissions.

Since then, Questrade has tirelessly challenged the status quo and grown into Canada’s leading non-bank online brokerage firm. By leveraging technology, Questrade has reduced costs, passed the savings on to Canadian investors, and equipped investors with essential trading tools to make confident decisions.

scorCard Rank:67% - 7th of 14 Firms Service Level:Caution rating
40 hours to respond
Last - 2012 Brokerage CER Rating

What's New:

July 2017: donates 150,000 meals for Canada’s 150th birthday, to help Canadians in need.

May 2017: releases the new Questrade Mobile app, bringing the desktop investing experience to your mobile device.

March 2017: honoured as one of “Canada’s Best Managed Companies” for sixth consecutive year.

November 2016: launches new #AskToughQuestions campaign across Canada to encourage Canadians to ask tough questions about their money. Featured in The Globe and Mail, Hockey Night in Canada, and more.

December 2015: releases the browser-based Trading with Questrade platform. An all-in-one environment that lets you trade, research, and manage your account from anywhere with internet access.

April 2015: announces the myFamily program, a way for clients to lower their fees even further by linking their accounts with other Questrade clients’ accounts.

March 2015: lists six Smart ETFs on the Toronto Stock Exchange (TSX) through Questrade Wealth Management Inc.

November 2014: launches their low-cost, online investment service Questrade Portfolio IQ®, offering Canadians a professionally-managed portfolio with low fees for better returns.

Surviscor Awards:
    • Four straight years as a top three broker in the Globe and Mail&rsquo
    • s annual online brokerage rankings
    • Top pick for Fees &
    • Commissions in the MoneySense&rsquo
    • s 2016 Canada&rsquo
    • s Best Online Brokerages
    • Fastest-growing online brokerage in Canada by Investor Economics
    • 6th consecutive year as one of Canada&rsquo
    • s Best Managed Companies
    • #1 brokerage for excellence in client account statements, awarded
    Surviscor Honours:
    • Fall 2010 Review

    • #3 - Getting Started

    scorCard Overview:

    Questrade improved to 7th place in the Q3-2013 Online Discount Brokerage industry. Questrade has primarily been a good active trader firm that has a basic offering for the more traditional investor, whether passive, serious or active. Questrade's jump was mainly due to the fact that the multiple platforms are more integrated. Questrade has a variety of 'IQ' platforms. Questrade's ECN and exchange fees warrant a close look as its advertised $4.99 fee may not turn out to be so if one plans on 'removing liquidity' from the marketplace.

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