Scotiabank continues to climb up the ranks and now sits at 2nd place in the 2013 Online Banking scorCard. The site offers customers a clean and fresh design with many customization features. Scotiabank is a leader in website transactional capabilities. The most disappointing area of the public site is the lack of any email or form-based contact for customers and prospective customers. The decision remains puzzling based on the fact that Scotiabank did not replace it with any other option.