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Sunday, August 25, 2019










Tangerine



scorCard Rank:#11 - 2014 Online Banking Service Level:Service Response CAUTION
#18 - 2013 Banking CER Rating

scorCard Overview:

ING Direct, soon to become Tangerine, is now owned by Scotibank and will continue to operate as a separate discounted brand. ING Direct offers a decent customer experience and is well known for its mobile banking features and its THRIVE Chequing service. Notable strengths of the current offering include its social media presence, the Planet Orange site for kids, security features and the significantly lower fees. ING continues to disappoint in terms of email responsiveness.

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