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Sunday, January 26, 2020

HSBC Bank of Canada

scorCard Rank:#13 - 2014 Online Banking Service Level:Service Response CAUTION
#22 - 2013 Banking CER Rating

scorCard Overview:

HSBC Bank of Canada redesigned its online banking site in 2012 and continues to provide users with a clean and crisp online offering. The new design offers enhanced navigational and situational awareness but still lacks some core features and functionality which leads to its low ranking. HSBC's biggest hurdle is to improve its poor customer email (CER) time to respond which is unacceptable.

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