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Wednesday, March 29, 2017
scorCard™ Reviews

View 2013 Results

Surviscor’s Public Website scorCard™ is a comprehensive, impartial audit of online features and functionality of the public/pre-login website offered by leading Canadian banks and credit unions. This simulated-usage study measures near one thousand objective criteria within multiple service categories that are weighted according to industry-defined importance. The scorCard is powered by CorbinPartners Inc., a leading business intelligence provider and gold-seal member of the Marketing Research and Intelligence Association (MRIA).

The main categories of review are:

  • Applying for Bank Account
  • Enrolment for Online Banking
  • Representative Interaction
  • Presentation and Functionality
  • Online Resources

The scheduled release of the next scorCard™ is:

  • May 2014
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