View the 6th Edition, 2014 Results
Surviscor introduced the Canadian Online Banking scorCard in January 2009. The Online Banking scorCard measures both service components and the online features and functionality of both the visitor and secure online banking websites to generate competitive rankings. All firms must have both a public, non-secure online site as well as a transactional, secure client site.
The number of main categories were expanded to six in 2014 with the introduction of the Account Resources category. Two categories were renamed while some of the sub-categories were adjusted and repositioned to better align the analysis with the needs of the consumers.
The main categories* reviewed are:
- Getting Started
- Website Usability
- Account Services
- Website Transactions
- Account Resources
- Service Rates and Fees
* There was no scorCard produced in 2013 due to a change in the delivery month from November/December to February/March. The current list of categories reviewed started in 2014.
The scheduled release of the 2015 scorCard™ is: